Module 1: Situation Awareness • Definitions • Styles of Responding to Conflict • Their Frame of Mind • Issues and Interests • Mastering the Story that Lays Behind the Scenes • The Reasons People Don’t Change • Understanding the History (Back Story) Module 2: Preparing to Negotiate • Anger Arousal Cycle • Preparing to Manage Conflict • Defining Desired End States • BATNA • Defining Mutually Beneficial Options • Acceptance Speech Test • Negotiation Prep Sheet Module 3: Negotiator’s Tool Box • Building Trust • Making Durable Agreements • Exerting Leadership • Working With Values • Communicating Effectively • Asking Golden Questions • Using Brainstorming • Impasse Breakers • Controlling the Last Question • Writing Tight Agreements |