Course Description

Using Conflict Resolution Skills to get to Collaborative Problem-Solving
Course ID: 
Environmental Communication & Management
Continuing Education Units: 

**Note - For every course we have implemented live stream remote attendance options for those who prefer a no-contact alternative to in-person attendance.  You will need a computer and an internet connection.  We will follow the maximum in-person meeting size as per health authorities and if recommended we will only offer remote attendance.

If conditions permit, you are welcome to attend the course in-person, we likely will have between 5 to 10 in-person attendee's in a large room to provide safe spacing.  We also wipe every surface down and provide hand washing and disinfectant wipes as a courtesy.  If you would like more information or have any questions, please contact us via email or phone 425 270 3274.


This dynamic, hands-on workshop gives attendees an understanding of effective ways to deal with difficult situations and difficult people.  Discussions, exercises, lectures, and mock negotiation make this workshop interactive, fun, and productive, and provide extensive practice with skills that can be applied immediately.

Attendees will learn collaborative negotiations skills that will allow them to look out for their own interests and preserve positive working relationships to use in the future. Participants will learn how to turn negotiations that contain conflict into a more positive dynamic of collaborative problem-solving.

This workshop is distinguished by its focus on how participants can simultaneously advocate for their interests while consciously diagnosing and managing the conflict that surrounds their issue. Conflict gets in the way of collaborative negotiations, and adding these conflict management skills to any negotiator or facilitator’s tool kit can increase the chances of success.

The principles covered are a combination of interest-based bargaining (win-win negotiations) with the skills mediators use for getting people to resolve disputes. It is built on the proven premise that negotiations and conflicts involve multiple dimensions of interests.  Attendees will learn easily applied principles and a straightforward model to plan and engage in negotiations effectively, even when there is conflict.

*Note: This course is especially helpful for teams from the same organization.  When colleagues attend the program together the organization benefits not only from these employees gaining skills but also from shared knowledge they can use to ‘team-up’ and support one another, or act as in-house consultants able to give advice to other employees.

Attendees will learn how to:

• Suspend judgment and diagnose what is causing conflict
• Facilitate quality, respectful communications
• Engage disputants in a search for common values
• Analyze conflict styles and how to deal with anger
• Balance power differences
• Apply a simple, but effective conflict resolution model
• Use the three features of durable agreements
• Prepare for a negotiation
• Identify the complex undercurrents in any negotiation and react to them
• Understand the interests that drive negotiating behaviors and therefore, desired outcomes
• Apply questioning techniques to uncover each party’s negotiating interests and use that information to create solutions
• Create solutions that preserve and enhance relationships that are essential for success in a team-oriented environment or an outside provider/client relationship


"Most people like myself prior to the class know the informal ways of negotiating, with the course you learn formal ideas on the subject."  Sisay A. November 2015

"This was a great class. the best part was the role playing and follow up after...I really feel like I am walking away with new, incredibly valuable skills." A. Childs, May 2014



*Reduced tuition is available for Native American tribes, government employees, nonprofits, students and AFS, NAEP, NEBC, TAEP members.

You may register online or by calling the Northwest Environmental Training Center at (425) 270-3274. Online registration is strongly encouraged.

Please wait to receive a course confirmation email, roughly one month prior to the class, before making any travel arrangements.



*Registered attendees will receive a PDF copy of course materials prior to the class. A hard copy may be requested for United States addresses.

Intended Audience: 

• Professionals who are trusted to work independently resolving challenging, non-routine situations,

• People who must possess the ability to advocate for an organization’s interest and, at the same time, build positive future relationships with the other people in the negotiation, or

• Those who are progressing in their career toward assuming the above leadership responsibilities.

Past attendees: Agency executives, mid-managers, regional biologists, species management experts, land managers, scientific team leaders, cross-agency coordinators, citizen participation experts, supervisors, environmental specialists, and regional directors/supervisors.

More Information

Course Topics


Collaborative Negotiations

·      Situation Assessment

·      Preparing to Negotiate

·      Managing the Negotiation

Conflict Management

·      Diagnosing Conflict

·      Creating Flexibility and Options

·      Creating Durable Agreements


What to Bring

Pen or pencil to take notes and paper if you do not want to write in your manual. Lunch will be on your own. In person courses will have drinks and snacks provided as current health recommendations allow. 

Billing Information

In order to guarantee a space in a course, the tuition must be paid in full TWO WEEKS before the first day of the course by either check or credit card. State and government agencies paying with a purchase order are allowed payment under the two-week time frame if a copy of the purchase order is received by NWETC.

If You Need to Cancel


  • With 31 or more days notice, we will offer a 100% refund or credit towards a future course. The credit is good for one year and may be applied to any course.
  • With 30-8 days notice, we will offer a course credit towards a future course. The credit is good for one year and may be applied to any course.
  • With fewer than 8 days notice, there is no course credit available

*Please note that attendee replacement is welcome at any time

Disability Accommodations

Disability Accommodations:

No upcoming offerings

Click here to be notified when this course is scheduled in your area. Please note what state is most convenient for you.

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