Course Description

Course ID: 
Environmental Communication & Management
Continuing Education Units: 

**Note - For every course we have implemented live stream remote attendance options for those who prefer a no-contact alternative to in-person attendance.  You will need a computer and an internet connection.  We will follow the maximum in-person meeting size as per health authorities and if recommended we will only offer remote attendance.

If conditions permit, you are welcome to attend the course in-person, we likely will have between 5 to 10 in-person attendee's in a large room to provide safe spacing.  We also wipe every surface down and provide hand washing and disinfectant wipes as a courtesy.  If you would like more information or have any questions, please contact us via email or phone 425 270 3274.


This dynamic, hands-on workshop gives attendees an understanding of effective ways to deal with difficult situations and people. Participants will get extensive practice with skills that can be applied immediately. The overall goal of the course is for attendees to come away with an understanding of principles and techniques for maintaining a professional demeanor while managing conflicts, as well as knowledge of strategies that help keep a conflict from getting in the way of productivity.

This workshop is a companion course with our Facilitation and Collaborative Negotiations courses. What distinguishes this course is its focus on the use of interest-based bargaining techniques, made famous in the book Getting to Yes, for unraveling conflict into cooperation.

A combination of discussions, exercises, lectures, and mock disputes makes this workshop interactive, fun, and productive. 

"It was so helpful to actually practice conflict resolution skills in real-time in a safe environment with coaching. Michael is a terrific instructor; he makes the learning environment safe and non-judgemental." M. Wilber, March, 2013

Additional Discounts for registering related courses: There is an additional $50 discount when registering for either Collaborative Negotiation Skills for Environmental Professionals OR Facilitation Skills for Environmental Professionals when they are offered in the same week. The two registrations must be made at the same time to get the discount. There is an additional $100 discount when registering for all three classes when they are offered the same week. Registration for all three classes must be made at the same time. 

You may register online or by calling the Northwest Environmental Training Center at 425-270-3274.

Please wait to receive a course confirmation email, roughly one month prior to the class, before making any travel arrangements.



Attendees will receive a course manual containing workshop proceedings and reference material.

Intended Audience: 

• Environmental professionals who deal with disputes, either on their own or as a third-party asked to assist others.
• Managers and mid-level professionals facing increasing pressures to accomplish their conservation mission while also improving stakeholder relations will greatly benefit from the material presented.
• Individuals who aspire to a leadership role where the ability to constructively deal with disputes is seen as a necessary job skill.
• For professionals with existing conflict resolution skills, this course provides an opportunity to refresh and add to their skill set.
*Note: This workshop is especially helpful for teams from the same organization. When colleagues attend the program together the organization benefits not only from these employees gaining skills but also from shared knowledge they can use to ‘team-up’ and support one another or act as an in-house consultant able to give advice to other employees.

Past attendees: Agency executives, mid-managers, regional biologists, species management experts, land managers, regulators, scientific team leaders, cross-agency coordinators, project managers, citizen participation experts, and regional directors. Other professionals such as HR professionals, consultants, and supervisors who deal with conflict will also benefit. This training will enhance anyone’s ability to deal with conflict in their own lives as well as helping others navigate through the process. This course is also intended to support career advancement for individuals who aspire to positions where constructive conflict management is a job requirement.

Once your order has been placed, you are subject to our cancellation policy regardless of the status of your invoice.

  • 31 days prior to training -> 100% refund
  • 30-16 days prior to training -> 50% refund
  • 15 - start of course -> No refund available

Attendee replacement acceptable at anytime.

Course registration fees and cancellation policy are subject to change without notice.

More Information

Course Topics

• Suspending judgment and diagnosing the different world views in conflict
• Facilitating quality, respectful communications
• Engaging disputants in a search for common values
• Distinguishing between the surface issues and the real interests that are often hidden from view
• Analyzing conflict styles and how to deal with anger
• Performing a constructive, third party role
• Balancing power differences
• Applying a simple, but effective conflict resolution model
• Understanding and using the three features of durable agreements
• Knowing when to bring in a professional mediator
• Personal conflict survival attitudes and skills

What to Bring

Please bring a pen or pencil, and notepad if you would like to take notes (you may also choose to take notes in your book). Lunch will be on your own, but drinks and snacks will be provided throughout the day.

Billing Information

In order to guarantee a space in a course, the tuition must be paid in full TWO WEEKS before the first day of the course by either check or credit card. State and government agencies paying with a purchase order are allowed payment under the two-week time frame if a copy of the purchase order is received by NWETC.

If You Need to Cancel


  • With 31 or more days notice, we will offer a 100% refund or credit towards a future course. The credit is good for one year and may be applied to any course.
  • With 30-8 days notice, we will offer a course credit towards a future course. The credit is good for one year and may be applied to any course.
  • With fewer than 8 days notice, there is no course credit available

*Please note that attendee replacement is welcome at any time

Disability Accommodations

Disability Accommodations:

No upcoming offerings

Click here to be notified when this course is scheduled in your area. Please note what state is most convenient for you.

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