Conflict Resolution Quick Start
CON-101 · 4 HOURS
Get more work done by resolving conflicts effectively.
Practical skills you can apply the day after the course.
Course purpose
Diagnose where a dispute really comes from, map it into a path to resolution, and steer toward durable agreements, with the core communication skills that make it stick.
Why take it
As diverse teams collaborate, conflicts naturally arise. Left unaddressed, they can slow individuals, teams and organizations.
You'll have the opportunity to
- Pinpoint the roots of a conflict and structure the conversation.
- Turn core dispute topics into a clear path to resolution.
- Look at the motivations behind people's words.
- Steer the conversation toward options and a decision.
- Shape durable solutions that support ongoing cooperation.
- Use six key communication skills for conflict resolution.
Go deeper
Longer courses on the same topic, with more practice, coaching, tools and role-plays.
Your instructor
Michael Fraidenburg has taught with NWETC for over a decade and is known for his thoughtful approach. He is a Certified Mediator, an American Fisheries Society Certified Fisheries Professional and a Certified Virtual Facilitator.
He specializes in community, environmental, public policy, multi-party and science-intensive conflicts, and has taught facilitation skills for more than 20 years.
Course details
- Environmental professionals who deal with disputes, on their own or as a third party asked to assist others.
- Managers and mid-level professionals working to accomplish their mission while improving stakeholder relations.
- People who aspire to a leadership role where handling disputes constructively is a needed job skill.
- Professionals with existing conflict resolution skills who want to refresh and add to them.
- Teams from the same organization: colleagues who attend together can support one another afterward.
- Diagnose conflict sources
- Create a roadmap to resolution
- Uncover motivations
- Guide decision-making
- Craft durable solutions
- Six key communication skills
For live-stream Zoom courses, you will need a computer and a reliable internet connection. You may wish to have a way to take notes.
For in-person courses, please bring a pen or pencil and notepad if you would like to take notes.