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Description: In today's complex professional world, effective leadership hinges on skillful conflict management. As diverse teams collaborate, conflicts naturally arise. Left unaddressed, these disputes can hinder progress by individuals, teams, and organizations. Conflict Resolution Quick Start equips you with essential skills to confidently navigate complex disputes and lead with excellence. Why Choose This Course? Facing workplace conflicts? Discover effective resolution strategies for challenges with colleagues, clients, or supervisors. This 4-hour course, a condensed version of our popular 2-day Conflict Resolution Skills for Environmental Professionals course, provides practical skills that you can apply the day after the course. What You'll Gain - Enhanced Reputation: Elevate your professional image by mastering conflict management.
- Stress Reduction: Confidently and proactively manage conflicts, reducing stress.
- Leadership Enhancement: Position yourself as a trusted problem solver who transforms conflict into cooperation.
Course Highlights In this course, you'll learn how to: - Diagnose Conflict Sources: Master the art of pinpointing the roots of conflicts and structuring crucial conversations.
- Roadmap Creation: Identify core dispute topics and convert them into a clear path to resolution.
- Uncover Motivations: Explore the psychology behind conflicts, revealing the underlying motivations behind people's words.
- Guide Decision-Making: Skillfully steer conversations toward actionable options and confident decisions.
- Craft ‘Durable’ Solutions: Develop long-lasting resolutions that foster ongoing cooperation.
- Communication Mastery: Acquire the six key communication skills necessary for successful conflict resolution.
Intended Audience: • Environmental professionals who deal with disputes, either on their own or as a third-party asked to assist others.
• Managers and mid-level professionals facing increasing pressures to accomplish their conservation mission while also improving stakeholder relations will greatly benefit from the material presented.
• Individuals who aspire to a leadership role where the ability to constructively deal with disputes is seen as a necessary job skill.
• For professionals with existing conflict resolution skills, this course provides an opportunity to refresh and add to their skill set.
*Note: This workshop is especially helpful for teams from the same organization. When colleagues attend the program together the organization benefits not only from these employees gaining skills but also from shared knowledge they can use to ‘team-up’ and support one another or act as an in-house consultant able to give advice to other employees.
Continuing Education Units: 0.40 CEUs
Course Topics
- Diagnose Conflict Sources: Master the art of pinpointing the roots of conflicts and structuring crucial conversations.
- Roadmap Creation: Identify core dispute topics and convert them into a clear path to resolution.
- Uncover Motivations: Explore the psychology behind conflicts, revealing the underlying motivations behind people's words.
- Guide Decision-Making: Skillfully steer conversations toward actionable options and confident decisions.
- Craft ‘Durable’ Solutions: Develop long-lasting resolutions that foster ongoing cooperation.
- Communication Mastery: Acquire the six key communication skills necessary for successful conflict resolution.
About the Instructor
 Mike Fraidenburg designs and delivers facilitation services ranging in format from small technical and task-oriented workgroups to large-audience conferences. He has extensive experience facilitating science intensive issues and, as a certified mediator, using interest-based bargaining techniques to create consensus in his facilitations. His facilitation experience includes international scientific review panels, discovery and coordination meetings of regional groups (e.g., data managers, programmers, statisticians), and program evaluations and strategic planning. Mike has been facilitating online meetings to collect citizen participation input, create consensus opinions of advisory groups, conduct strategic and operational planning, and for training other facilitators in online facilitation techniques.
What to Bring
For live-stream Zoom courses, you will need a computer and a reliable internet connection. You may wish to have a way to take notes. For in-person courses, please bring a pen or pencil and notepad if you would like to take notes (you may also choose to take notes in your book) If you would like more information, or have any questions, please contact us via email or phone 425-270-3274.
Billing Information
In order to guarantee a space in a course, the tuition must be paid in full TWO WEEKS before the first day of the course by either check or credit card. State and government agencies paying with a purchase order are allowed payment under the two-week time frame if a copy of the purchase order is received by NWETC.
If You Need to Cancel
Cancellations*-
With 31 or more days notice, we will offer a 100% refund or credit towards a future course. The credit is good for one year and may be applied to any course.
- With 30-8 days notice, we will offer a course credit towards a future course. The credit is good for one year and may be applied to any course.
- With fewer than 8 days notice, there is no course credit available
*Please note that attendee replacement is welcome at any time
Disability Accommodations
Disability Accommodations:To request disability accommodations, please contact us at info@nwetc.org or 425-270-3274 at least 30 days prior to the event.
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