Course Description

Course ID: 
Policy & Regulations

Clear, concise, and current policies and procedures save time and money, reduce confusion and liability, and stabilize staff action despite turnover. In this two-day workshop, any staff member will learn to write rules and directions that people can understand and use. The course prepares participants to think through policies and procedures, task outlines more effectively, and write them in a more readable style. Come learn the most popular format for policy and procedure writing in Washington State - adopted by various state agencies, counties, cities, and corporations. 

After completing this course, participants will be able to: Write clear, concise, and current policies and procedures that people can understand and use.

“Our important documents were plagued by inconsistent detail and unclear
writing. Something had to be done to correct these problems. Over 40 of our
employees took Jordan's class and, with a little practice, have become very
effective writers. We continue to champion Jordan’s writing methodology and
now have nearly 700 hundred documents across the agency with more being
written and revised every month.” Amber S.

*Reduced tuition is available for Native American tribes, government employees, nonprofits, students and NAEP, NEBC, NWAEP members. You may register online or by calling the Northwest Environmental Training Center at (425) 270-3274.

Please wait to receive a course confirmation email, roughly one month prior to the class, before making any travel arrangements.


Course Materials: 

Attendees will receive a course manual containing workshop proceedings and reference material.

Intended Audience: 

Any staff member who needs to write policies, procedures, or task outlines, regardless of writing experience.

Cancelation Policy: 

Once your order has been placed, you are subject to our cancellation policy regardless of the status of your invoice.

  • 31 days prior to training -> 100% refund
  • 30-16 days prior to training -> 50% refund
  • 15 - start of course -> No refund available

Attendee replacement acceptable at anytime.Course registration fees and cancellation policy are subject to change without notice.

More Information

Course Topics

Diagnosing Common Policy Writing Problems

Typical mistakes to avoid while writing policies and procedures

Defining Policies and Procedures

Information that belongs in a policy, procedure, and task

Formatting Policies

Major components of the "headline" policy format to create office policies

Formatting Procedures

Major components of the "playscript" procedures format to create office procedures

Formatting Tasks

Major components of the "cookbook" task format

Numbering System

An easy method to build simple numbering systems from a manual's table of contents

System Maintenance

Easy-to-follow steps to keep a system from going out of date or getting overloaded 

What to Bring

Mechanical pencil, coffee mug and water bottle (to reduce waste). Please wear comfortable clothing appropriate for the prevailing weather. Coffee, tea and light snacks will be provided. We will be on our own for lunch. 

Billing Information

In order to guarantee a space in a course, the tuition must be paid in full TWO WEEKS before the first day of the course by either check or credit card. State and government agencies paying with a purchase order are allowed payment under the two-week time frame if a copy of the purchase order is received by NWETC.

If You Need to Cancel


  • With 31 or more days notice, we will offer a 100% refund or credit towards a future course. The credit is good for one year and may be applied to any course.
  • With 30-8 days notice, we will offer a course credit towards a future course. The credit is good for one year and may be applied to any course.
  • With fewer than 8 days notice, there is no course credit available

*Please note that attendee replacement is welcome at any time

Disability Accommodations

Disability Accommodations:

No upcoming offerings

Click here to be notified when this course is scheduled in your area. Please note what state is most convenient for you.

Workforce Development-Safety/OSHA/Procedure

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