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Description: Clear, concise, and current policies and procedures save time and money, reduce confusion and liability, and stabilize staff action despite turnover. In this two-day workshop, any staff member will learn to write rules and directions that people can understand and use. The course prepares participants to think through policies and procedures, task outlines more effectively, and write them in a more readable style. Come learn the most popular format for policy and procedure writing in Washington State - adopted by various state agencies, counties, cities, and corporations.
After completing this course, participants will be able to: Write clear, concise, and current policies and procedures that people can understand and use. “Our important documents were plagued by inconsistent detail and unclear
writing. Something had to be done to correct these problems. Over 40 of our
employees took Jordan's class and, with a little practice, have become very
effective writers. We continue to champion Jordan’s writing methodology and
now have nearly 700 hundred documents across the agency with more being
written and revised every month.” Amber S. |
*Reduced tuition is available for Native American tribes, government employees, nonprofits, students and NAEP, NEBC, NWAEP members. You may register online or by calling the Northwest Environmental Training Center at (425) 270-3274.
Please wait to receive a course confirmation email, roughly one month prior to the class, before making any travel arrangements.
Intended Audience: Any staff member who needs to write policies, procedures, or task outlines, regardless of writing experience.
Continuing Education Units: CEUs
Course Topics
Diagnosing Common Policy Writing ProblemsTypical mistakes to avoid while writing policies and procedures
Defining Policies and ProceduresInformation that belongs in a policy, procedure, and task
Formatting PoliciesMajor components of the "headline" policy format to create office policies
Formatting ProceduresMajor components of the "playscript" procedures format to create office procedures
Formatting TasksMajor components of the "cookbook" task format
Numbering SystemAn easy method to build simple numbering systems from a manual's table of contents
System MaintenanceEasy-to-follow steps to keep a system from going out of date or getting overloaded
About the Instructor
 Jordan Peabody has helped dozens of organizations improve their workplace documents. Since 2001, he has led writing workshops for City of Seattle, Puget Sound Clean Air, Community Transit, Western Washington University, Hillsboro Police Department, Washington State Department of Enterprise Services, and many other groups throughout the Northwest and across the country. He has practiced what he preaches. Jordan has written and edited for both private companies and public agencies, including CCI Solutions, Tacoma Police Department, Washington State Department of Health, and the Delaware Department of Health and Social Services. Jordan uses his entire skill set to help others learn. With a bachelor’s degree in Communication from Biola University in La Mirada, California, he’s found a way to blend his passion for public speaking with his love of the written word and the visual arts. The result is a training experience that is practical, relevant, and engaging.
What to Bring
Mechanical pencil, coffee mug and water bottle (to reduce waste). Please wear comfortable clothing appropriate for the prevailing weather. Coffee, tea and light snacks will be provided. We will be on our own for lunch.
Billing Information
In order to guarantee a space in a course, the tuition must be paid in full TWO WEEKS before the first day of the course by either check or credit card. State and government agencies paying with a purchase order are allowed payment under the two-week time frame if a copy of the purchase order is received by NWETC.
If You Need to Cancel
Cancellations*-
With 31 or more days notice, we will offer a 100% refund or credit towards a future course. The credit is good for one year and may be applied to any course.
- With 30-8 days notice, we will offer a course credit towards a future course. The credit is good for one year and may be applied to any course.
- With fewer than 8 days notice, there is no course credit available
*Please note that attendee replacement is welcome at any time
Disability Accommodations
Disability Accommodations:To request disability accommodations, please contact us at info@nwetc.org or 425-270-3274 at least 30 days prior to the event.
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